NFS tech group

When it comes to EPOS and payment processing, do you source them from the same provider? For some hospitality businesses, doing that has been controversial — but done right, there are definitely upsides. So what’s are the two sides of the argument about EPOS/payment bundling? What to avoid: Your credit card provider gives you ‘free’  restaurant EPOS  software but bundles the contract. It means if you want to change the credit card payments provider, you have to change the point of sale into the bargain. An unscrupulous provider holds you to high processing charges for every transaction — and you can’t escape without investing in new restaurant EPOS. Some providers charge steep fees if you want to terminate your contract early. Some providers love to sell — but not happy about providing after-sales support. Not a great recipe for success is it? We saw a recent example where a large New York restaurant group got its fingers burned on a 10-year EPOS agreement th...

Here’s a strange fact that has a direct impact on you: the  events industry  is worth over £21 billion — but no-one is benchmarking it. What does it mean? Well, most conversations in hospitality are driven by performance: How are you doing? How is your year? What’s happening market-wise? But because there’s no real benchmarking, everyone relies on ‘year on year’ performance and ‘against budget’ to supply answers. What’s not taking place is logical conversations about how businesses are performing compared to the market and competitors — because those numbers weren’t available until now. For two years, we’ve been working on a unique project that will change the conversation in the M&E industry. We launched our groundbreaking and unique benchmarking service two years ago. And in addition to providing key data reference points never before been used, it’s helping those conversations to involve data. But as they say when it comes to data — if you put rubbish...

Work in the 21st century is an agile activity a million miles from the clock-punching drudgery of last century… So if you’re forcing your staff to work in a 20th-century office, you probably have a morale problem — not to mention recruitment issues. Did you know:  Gartner estimates  that the average worker spends 27 hours a year looking for workspace. Read more about workplace transformation. So if you haven’t done it already, it’s definitely time to get to grips with the processes and software that can bring your workplace up to date. Workplace management software  helps staff control their working environment to create the conditions that encourage collaboration, wellbeing and productivity. As a  workplace  owner or facility manager, the way you control surrounding conditions can make the environment good or bad for your business and people. That means you have to think about: Physical environment — the sort of space available for meetings, h...

Aloha by NFS , the leading EPOS software for restaurants, bars and hotels, is celebrating a busy year of growth in 2019 — and 2020 is looking even more positive. The company has seen a number of existing clients expanding internationally, with new clients coming on board and additional technology partners being chosen to add further enhance the  Aloha EPOS  software mix. So here is just a flavour of the big developments we’ve seen in 2019. New partners It’s vital to keep ahead of trends in the hospitality industry in these quick-changing times, and NFS constantly builds on Aloha’s capabilities to meet evolving demand. Deliveroo: As home delivery continued to offer new revenue streams for restaurants, NFS added integration with Deliveroo to its capabilities this year. Head of sales Chris Cartmell said: “Aloha now streamlines the process of fulfilling home orders. “When a customer orders food via Deliveroo, Aloha’s takeout management system displays the order at ...

As workspace technology experts, we often hear this question from people who are just starting to explore the benefits of advanced  room scheduling software. They tell us they already book a room in Outlook if it’s available, check if colleagues are free and then invite them to the meeting. Simple! And so it is — as far as it goes. But Outlook can let you down when it comes to these 7 additional challenges: 1. Booking catering, additional equipment or other services for your meeting 2. Changing the room or date and time while keeping colleagues and service providers like the catering team informed 3. Booking meeting rooms in different locations and time zones, with different services such as catering in each location 4. Releasing a room in good time, rather than just not showing up 5. Knowing when visitors have arrived for the meeting, and ensuring a great first impression 6. Having clear visibility of room utilisation, to make informed decisions on internal space and ...