Industry expert Luis De Souza of NFS Technology Group says digital dining has accessed every area of the industry; and it’s providing a valuable boost in challenging times. “Here’s your burger and fries, sir – would you like extra digital with that?” The answer from today’s diner is almost always a resounding yes, according to restaurant industry expert Luis De Souza. And he’s convinced that the digital transformation trend is truly engaging the UK restaurant industry could well provide answers to some of today’s challenges. “We’ve seen an extraordinary pace of change in diner behaviours over the past few years, and restaurants are having to work hard to keep up with it,” said Luis, chief executive of Restaurant Show exhibitors NFS Technology Group. The changing digital landscape The trends he is talking about affect both in-restaurant and takeaway eating and are affecting everything in the casual and fast-casual dining sectors. To-go consumers used to call...