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How UK restaurants are using digital solutions to enhance the diner experience

Industry expert Luis De Souza of NFS Technology Group  says digital dining has accessed every area of the industry; and it’s providing a valuable boost in challenging times. “Here’s your burger and fries, sir – would you like extra digital with that?” The answer from today’s diner is almost always a resounding yes, according to restaurant industry expert Luis De Souza. And he’s convinced that the digital transformation trend is truly engaging the UK restaurant industry could well provide answers to some of today’s challenges. “We’ve seen an extraordinary pace of change in diner behaviours over the past few years, and restaurants are having to work hard to keep up with it,” said Luis, chief executive of Restaurant Show exhibitors NFS Technology Group. The changing digital landscape The trends he is talking about affect both in-restaurant and takeaway eating and are affecting everything in the casual and fast-casual dining sectors. To-go consumers used to call...

Keeping demanding diners happy: ask these 9 key questions about your restaurant management system

We’ve seen the rise and rise of the super- demanding diner  in recent years, grazing to the latest food trends and making a meal of their ethics. For restaurants competing to win their business, it’s a constant battle to keep up with the latest ideas and innovative offerings. For example, disruptive Deliveroo has recently  announced  that they plan to let restaurants on their platform offer dish-by-dish calorie information. Big groups including Jamie’s Italian, Yo! Sushi and Pho are among those snapping up the opportunity. It’s tough to keep up with the trends: clean eating, Veganuary, ethical eating, casual dining; but crucial if you want to succeed. And that’s why the restaurant industry has a strong trend of its own – deploying restaurant management systems. Restaurant EPOS  software is proving to be invaluable in the never-ending battle between the hospitality industry and its demons: rising costs, poor efficiency and waste. Restaurant management...