Sacked any of your staff recently, or seen them leave? It’s likely you have — the hospitality industry sees an annual turnover of 30%, according the British Hospitality Association. Maybe you got rid of them because they stunk at the job. Or maybe they left because they didn’t like your working environment? This is particularly common with the younger people who make up a high proportion of hospitality staff. But with recruitment now a nightmare, ask yourself this question: Is this really the time to give up on my staff? Or is it time to have a rethink about how they work together — and how the working environment you provide is hitting their productivity and wellbeing? Productivity has historically been low in the hospitality industry — it’s said to run at about a third of the productivity in manufacturing. Why’s that? Many reasons. Hospitality is a complex business covering all manner of organisations ranging from bars and restaurants to hotels and food o...